PRIVACY POLICY & SECURE SHOPPING
BrainyBeans Private Limited (“BrainyBeans”, “we”, “us” or “our”) takes the privacy and security of your personal information seriously. This Privacy Policy describes the types of data we collect when you use our website (brainybeans.in) and related subdomains and microsites (together, the “Platforms”), how we use and protect that data, your choices, and how to contact us.
This Policy is published in accordance with applicable laws, including the Information Technology Act and related rules. Please read it carefully before using our Platforms or providing any personal information.
1. Key Definitions
Data means personal information (which can identify you directly or indirectly) and non‑personal information collected through our Platforms.
Cookies are small text files placed on your device to recognise your browser and remember certain preferences.
Service Providers / Partners are third parties we engage to operate our Platforms, process payments, deliver orders, analyse data, send communications, and provide related services.
2. What Data We Collect
We may collect the following categories of information:
Contact & Account Information: name, email, postal address, phone number, billing/shipping addresses.
Transaction & Payment Data: order details, payment instrument information (tokenized/secure), billing history, transaction timestamps.
Technical & Usage Data: IP address, device identifiers, browser type, operating system, pages visited, referral data, and other analytics collected automatically.
Product & Preference Data: wishlists, purchase history, product reviews, ratings and personalisation preferences.
Optional Personal Details: age, gender or other information you voluntarily give in surveys or reviews.
We do not knowingly collect sensitive personal data (such as passwords in plain text, biometric data, or health data) except where you explicitly provide it and where permitted by law.
3. How We Collect Data
We collect data in three main ways:
Information you provide: when you register, place an order, contact customer support, participate in surveys, or submit reviews.
Automatic collection: through cookies, pixels, web beacons and server logs when you interact with our Platforms.
Third‑party sources: where you interact with partners, payment providers, or social media platforms and have authorised data sharing.
You may choose not to provide certain data, but this may limit your ability to use some features of the Platforms.
4. Cookies & Similar Technologies
We use cookies and similar technologies to make the Platforms work, improve performance, personalise your experience, and show relevant offers. On first visit you may be asked to consent to certain cookies. You can manage cookie preferences through your browser settings, but disabling cookies may affect functionality.
5. How We Use Your Data
We use Data to:
Provide and manage your orders, process payments and deliver services;
Communicate with you about your orders, offers, and updates;
Personalise content, recommendations and marketing communications (with your consent when required);
Improve and analyse the Platforms, detect and prevent fraud, and secure our systems;
Comply with legal obligations and enforce our Terms of Use; and
Aggregate and anonymise data for business insights.
We rely on a combination of legal bases to process your data: performance of a contract, compliance with legal obligations, our legitimate business interests (for fraud prevention, analytics, and platform operations), and your consent where required.
6. When We Share Data
We may share Data with:
Service Providers & Partners: couriers, payment processors, cloud hosting, analytics vendors, email and SMS providers, and customer support platforms.
Legal & Safety: law enforcement, regulators or courts when required by law or to protect safety, rights and property.
Business Transfers: in connection with mergers, acquisitions or corporate reorganisations (with appropriate safeguards).
With your consent: where you expressly authorise sharing with third parties.
All third parties are contractually required to process Data only for the purposes we specify and to maintain appropriate security safeguards.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes and enforce agreements. Retention periods vary by data type and purpose; aggregated or anonymised data may be kept longer for analytics.
8. Security
We use administrative, technical and physical safeguards to protect Data (encryption, access controls, secure servers and regular security reviews). However, no internet transmission is completely secure. If you suspect a security issue, please contact us immediately.
9. Your Rights & Choices
Subject to applicable law, you may have rights to:
Access, correct or update your personal data;
Request deletion or restriction of processing;
Withdraw consent where processing is based on consent;
Object to direct marketing; and
Request data portability where applicable.
To exercise rights or manage preferences (including unsubscribing from marketing emails), contact our Customer Support team (details below). We will respond to requests in accordance with applicable law.
10. Children & Minors
Our Platforms are not intended for children under 18. If you are under 18, please use the Platforms only with the involvement and consent of a parent or guardian.
11. International Transfers
Because we use third‑party service providers and host data in secure cloud environments, your data may be transferred to and processed in jurisdictions outside India. Whenever we transfer data internationally we use contractual and technical safeguards to protect it.
12. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted on the Platforms with an updated effective date. Continued use of the Platforms after changes indicates acceptance of the updated Policy.
13. Contact Us
If you have questions, or wish to exercise your data rights, contact:
BrainyBeans Private Limited
Email: brainybeansofficial@gmail.com
Phone: +91 79044 72575
Operational days: Monday – Saturday, 10:00 AM – 07:00 PM (IST)
We aim to respond to data requests within 30 days.